Integrated Process Management (IPM) is the tool Interbake Foods uses for managing the actual production process.
The overall goal of IPM is to develop a process that will control and improve the quality of the cookies, crackers and cones Interbake Foods produces.
The company achieves this by identifying the important quality characteristics that customers expect. Interbake Foods then controls all the variables in the process (inputs) to assure that the output is what the customer desires. Interbake Foods uses many statistical tools to achieve control and then works to improve the process. Throughout this process, Interbake Foods empowers employees to "own" the quality of the products and to make decisions regarding the process. Communication, training and teamwork are all fundamental to achieving company-wide goals of "superior, worry-free and best cost" products and equipment for customers.
